This Troubleshooting section of the Knowledge Base space is for providing a growing collection of responses and solutions to challenges that you might come across in your installation, implementation or configuration of your Ubisecure Identity Server or Ubisecure Identity Cloud deployment.
If you do not yet find an answer corresponding to an issue that you are looking for, please simply use the below Comment field to address our Support or Professional Services team.
If the issue is with an existing customer installation in operation, please use our normal process to raise a Support issue (generating a Support ticket).
Our intention is to make this section grow to serve you with answers to any question you might come across. And for that, your participation by addressing us with questions is of course very important. So, your activity is very much appreciated.
- 1. Accessing logs and adjusting logging levels of SSO and CustomerID
- 2. CustomerID
- Admin/self-service UI [Warning: Property for 'xx.xx.xx.xx' not found]
- Character encoding in properties files
- Custom Attribute not present in SAML response
- CustomerID 4.x Derby Collation
- CustomerID SQL query troubleshooting
- Error: Origin does not correspond to request
- ImportTool file format for Scandinavian characters
- Password Recovery URL (/eidm2/wf/lostpwd) doesn't work
- Registration form fails after the confirm screen
- VirtualHostManager has no default host
- 3. SSO
- Access to the requested resource is denied error
- Adaminstall.cmd fails with INSUFF_ACCESS_RIGHTS error.
- Allowed To tab or Authorization Policy tab is blank
- Configure timeout values for data store connections
- Directory not trusted
- Directory not trusted in directory user mapping
- Entity not found: RESPONDER, RESOURCENOTRECOGNIZED
- Error: You are not authorized to perform this operation
- Exit link on login screens doesn't redirect
- How to integrate application with Ubisecure SSO
- Incorrect LDAP credentials – error code 49
- Integration with ADFS2 as service provider returns error ID4270
- Invalid property: Status: StatusCode: REQUESTER, NOAUTHNCONTEXT
- Invalid property: Subject: SubjectConfirmation: REQUESTER, REQUESTDENIED
- Links in Office documents cause invalid session error
- Login fails with "Cannot Identify User" error
- Malformed \uxxxx encoding error in Tomcat Catalina log
- MPKI login responds with a failure message hasFaultResponse and SOAPDOMFault
- MPKI shows hasFaultResponse and SOAPDOMFault
- saml.ap.custid usage problem
- SAML authentication: NullPointerException at JCEMapper.getJCEKeyAlgorithmFromURI
- SAML Compatibility Flags
- SAMLValidationException: KeyInfo contains unknown public key
- Signature validation failed: REQUESTER
- The requested application (was: 'agent') is invalid
- Ticket validation error – COMMON CAUSES
- Troubleshooting OAuth2 and OIDC error responses
- HTTP 405 error on AssertionConsumerService endpoint after return from third-party IDP
- Using two SSO management application objects for one application? Multiple activators per application?
- Integrity verification failed on token endpoint
- TOTP Secret Reset button is disabled
- Issues with Custom URI scheme in Android
- 4. SAML SP
- SAML SP for Java: CONFIG_ERROR: ServiceProvider: no identity provider
- SAML SP for Java reports Connection refused during logout
- SAML SP for Java reports handshake_failure during logout
- SAML SP for Java reports NullPointerException during logout
- SAMLValidationException: Invalid property: RequestAbstractType: Destination: REQUESTER
- Ticket validation error: Invalid Property: AuthnRequest: Signature: REQUESTER
- 5. Supported versions
- 6. Miscellaneous
- Find SSO and CustomerID version I am using
- Message did not meet security requirements
- Method is not available for the user's site or any of its parent sites error
- reg_uapsso.js(5, 1) (null): Invalid syntax
- Shibboleth SP error: SubjectLocality must have Address or DNSName
- Ticket generation error with Windows AP
- Ticket validation error: SignatureValidator: RequestDenied: Signature: KeyInfo contains unknown public key
- Windows error “This app can’t run on your PC”
Please simply use the below Comment field to address our Support or Professional Services team with questions, if you do not yet find an answer corresponding to an issue that you are looking for.